Privacy Policy for Onside Technology Solutions Ltd

1. • Last Updated: 10th June 2026

   •  Onside Technology Solutions Ltd (“Onside,” “we,” “us,” or “our”) operates [www.onsidetechsolutions.co.ke]( http://www.onsidetechsolutions.co.ke ).

   • We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019 and applicable regulations. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our Website, purchase our products, communicate with us, or use our services.     

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

     1.1 Personal Information

• Contact Information: Name, email address, telephone number, billing address and delivery address.
• Order Information: Products purchased, order history, delivery details and related transaction information.
• Payment Information: Information necessary to process and verify payments. Payment card or mobile-payment information may be processed by authorized third-party payment providers.
• Account Information: Information provided when creating or managing an account on our Website.
• Repair and Support Information: Device model, serial number, reported faults, repair history and other information reasonably required to provide technical support.

Corporate Information: Business name, contact details, tax information and other information reasonably required to process corporate transactions.

      1.2 Technical and Usage Information

When you use our Website, certain information may be collected automatically, including.

• IP address and approximate location derived from it;
• Browser and device type;
• Operating system;
• Pages and products viewed;
• Referring pages;
• Searches performed; and
• Information about how you interact with our Website. 

      1. 3 Information from Third Parties

We may receive information from third parties where necessary to provide our services or operate our business, including:

• Payment service providers;
• Delivery and logistics providers;
• Website hosting and IT service providers;
• Analytics and advertising providers; and
• Social media platforms where you choose to interact with us.

We only use such information for relevant business purposes and in accordance with applicable law.

2. How We Collect Information

We may collect information:

• Directly from you when you place an order, create an account, request a quotation, contact us or request support;
• Automatically through cookies and similar technologies when you use our Website; and
• From service providers and other third parties involved in completing transactions or providing services to you.

3. How and Why We Use Your Information

We may process your personal information for purposes including:

• Processing, confirming and delivering orders;
• Processing and verifying payments;
• Providing quotations, invoices and corporate sales services;
• Communicating about orders, deliveries and customer enquiries;
• Providing repairs, warranty assistance and technical support;
• maintaining and improving our Website and services;
• maintaining transaction, accounting and business records;
• Detecting and preventing fraud, misuse and security incidents;
• Complying with tax, regulatory and other legal obligations;
• Establishing, exercising or defending legal claims; and
• Sending marketing communications where permitted by law and subject to your right to opt out.

4. Lawful Basis for Processing

Where required by applicable law, we process personal information on an appropriate lawful basis, which may include:

your consent;

• Taking steps at your request or performing a contract with you;
• Compliance with a legal obligation;
• Protecting legitimate interests pursued by Onside or a third party, provided those interests do not improperly override your rights; or
  another lawful basis permitted under applicable Kenyan law.

Where processing is based on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

5. How We Share Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Payment processors and financial service providers for transaction processing;
• Delivery and logistics providers for order fulfilment;
• Manufacturers, authorized service centres or repair providers where necessary for warranty or repair services;
• Hosting, IT, security, analytics and other service providers supporting our operations;
• Professional advisers where reasonably necessary;
• Government authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law; or
• A successor or acquiring entity in connection with a legitimate merger, restructuring, acquisition or transfer of business assets.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies for purposes such as:

• Enabling essential Website functions;
• remembering preferences and shopping-cart information;
• Maintaining Website security;
• Measuring Website traffic and performance; and
• Supporting analytics and advertising where permitted.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

These measures may include secure connections, access controls, system updates, security monitoring and restricting access to personal information to personnel and service providers who require it for legitimate purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Customers are also responsible for keeping their account credentials confidential and should notify us if they suspect unauthorized access to their account.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required or permitted by applicable law.

Retention periods may vary depending on:

• The nature of the information;
• The transaction or service involved;
• Accounting and tax requirements;
• Warranty and customer-support requirements;
• Fraud prevention and security needs; and
• The establishment, exercise or defence of legal claims.

When personal information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

9. International Data Transfers

Some of our service providers or technology systems may process or store personal information outside Kenya.

Where personal information is transferred outside Kenya, we will take appropriate steps required by applicable Kenyan data protection law, which may include ensuring appropriate safeguards, relying on an applicable lawful transfer mechanism, or obtaining consent where required.

10. Personal Data Breaches

We maintain reasonable procedures for identifying and responding to personal data breaches.

Where a personal data breach is subject to notification requirements under applicable Kenyan law, we will take the steps required by law, including notifying the relevant authority and affected individuals where applicable.

11. Children’s Privacy

Our products and services are primarily intended for adults and persons legally capable of entering into transactions.

Where we knowingly process personal information relating to a child, we will do so in accordance with applicable Kenyan law, including applicable requirements relating to parental or guardian consent and protection of the child’s rights and best interests.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites or services.

Third parties operate under their own privacy practices and policies. Except where required by law, we are not responsible for how independent third-party websites process information after you leave our Website.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

13. Direct Marketing

Where permitted by law;

• We may use your contact information to communicate relevant products, promotions and offers.
• Where consent is required, we will seek appropriate consent before sending such communications.
• You may withdraw your consent or opt out of direct marketing at any time through the unsubscribe mechanism provided or by contacting us.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, Website, services or applicable legal requirements.
The latest version will be published on our Website together with the date it was last updated. Where required by law, we will provide additional notice or obtain consent for material changes.

15.  Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact: