FAQs
We appreciate to hear your questions, comments and feedback on our products & services.
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[accordion-item title=”Do you have a physical Location?”]
Onside Technology Solutions is located at Pioneer Kimathi, along Kimathi Street, Nairobi Kenya.
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[accordion-item title=”How do I contact you?”]
-Call / WhatsApp: +254700826021
-Email: info@onsidetechsolutions.co.ke
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[accordion-item title=”How do I place an Order?”]
-Simply log on to our website www.onsidetechsolutions.co.ke and search for your preferred product, add the product(s) to your cart, review your cart and proceed to checkout.
-You can also place your order directly by Call / WhatsApp: +254700826021
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[accordion-item title=”How do I track my orders?”]
-Track your order by going to the Order Tracking page, enter your Order ID number in the box below and then press the “Track” button. This is the number that was given to you on your receipt and in the confirmation email you should have received. We will also keep you updated using our email address: info@onsidetechsolutions.co.ke
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[accordion-item title=”How can I cancel an order?”]
-This can be done by logging in to your account created while checking out, and cancel the order(s) listed under “My Orders”.
-Please get in touch with the Customer Service Team directly by Call / WhatsApp: +254700826021 we will guide you on the steps to follow
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[accordion-item title=”How do I find my order number?”]
-After you have successfully placed an order, you will receive and email confirming your order placement.
-The email has your order details including order number, billing address and Delivery / Shipping Location
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[accordion-item title=”What are the delivery charges for orders from the Online Shop?”]
– Standard Delivery is FREE to Nairobi CBD
– Ksh 500 for orders on Accessories Within Kenya.
– Ksh 1,000 for express shipping
– Ksh 3,000 for express shipping on MacBook’s & Laptops within Kenya
– Click and collect is free on all orders
– Variable rates depending on weight and location may Vary
– Submit your contact and address on the delivery option which is available during the online check out process in our system.
-Once the order and payment are finalized, our Customer Care Team will contact you to finalize on the delivery
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[accordion-item title=”Which payment methods are accepted in the Online Shop?”]
– 1) Mpesa
– 2) Cheque
– 3) Cash
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[accordion-item title=”How can I get a quotation from Onside Tech Solutions?”]
-Send us your request via mail to: info@onsidetechsolutions.co.ke
-Call +254700826021 and request a Quotation
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[accordion-item title=”How long will delivery take?”]
– 1-2 business days Delivery for Towns further from Nairobi
– Same Day Delivery to Towns within 200 Kms radius Nairobi on Orders Done Before 10.00 AM
– 1-hour Deliveries for Nairobi CBD on Orders done before 5PM
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[accordion-item title=”How secure is shopping in the Online Shop? Is my data protected?”]
– Yes, your data is very secure and protected. We don’t share your Data with Third Parties
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[accordion-item title=”What exactly happens after you hit the order button?”]
– We process your order and prepare it for shipment
– You’re redirected to a page where you can enter your shipping information
– Your order is confirmed and you receive an email with a tracking number
– Your order will be shipped out within 24 hours and should arrive in a few days.
– You can login to your account and see the status of your order.
– Your package is delivered to your door or to the Courier company Office for you to collect..
– You get a confirmation email from us.
– We’ll send you an invoice for the total amount.
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[accordion-item title=”Do I receive an invoice for my order?”]
– Yes, you will get a confirmation email from us.
– We’ll send you an invoice for the total amount.
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[accordion-item title=”What is the difference between “Refurbished”, Ex-UK & used machines?”]
“Refurbished” isn’t just another word for “used,” though the terms are related. Used goods, also known as secondhand or Pre-owned goods, are products another person has bought, used, and sold. Refurbished goods, also known as reconditioned or remanufactured goods, are products another person has purchased and returned.
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[accordion-item title=”Is there a return Policy?”]
-All items purchased online can be returned within a period of 15 days from delivery date.
-After this period any issue with the product will be treated as a repair and maintenance issue.
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[accordion-item title=”Do your products have Warranty?”]
-Here are the terms and conditions for the laptop, desktop computer and Mac warranty
-Computers, Laptops and Macs come with a 6-month warranty.
– (Please check our Warranties Page for more Info)
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[accordion-item title=”Are your computers pre-installed with software’s?”]
-Our Computers come installed with the basic software but to a limited extent e.g., Operating System.
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[accordion-item title=”Do you Offer Upgrades?”]
-Yes, we do offer upgrades to computer Ram memory and storage at an extra fee, contact us for that
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[accordion-item title=”Can I buy a custom Upgraded Computer from you?”]
-Yes, we can do Custom Upgrades to the machines we are selling at an extra Fee but its only limited to Ram and Storage only.
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[accordion-item title=”Do you offer technical support?”]
-We have highly skilled technical support team of technicians who can support any issue you may Encounter.
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[accordion-item title=”Do you offer Payment installments?”]
-Yes, we are currently offering this arrangement, please contact us for more clarification or to make a request for such.
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[accordion-item title=”What if I am not satisfied with the product received?”]
-If you have any queries or concerns with products purchased from Onside Technology Solutions, please contact our office IMMEDIATELY via +254700826021
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[accordion-item title=”Can I pay on Delivery?”]
-Yes, for deliveries within the Nairobi Area. pay on delivery outside of Nairobi CBD will incur higher delivery fee that’s handled by G4S Courier Service.
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[accordion-item title=”Do you offer after sales Service?”]
-We have a dedicated Customer Service Team who are always ready to answer any queries at the point of purchase and thereafter.
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